FAQ

veloraea Frequently Asked Questions:

What payment methods can I use?
We accept a wide range of payment methods for your convenience. This includes major platforms such as Mastercard, Visa, American Express, PayPal, Apple Pay, and a variety of local payment options. For more details on all the available payment methods, please click here to learn more.

What should I do if the size of the jewelry is incorrect when I receive my order?
Don't worry! We are here to assist you. If the size of the jewelry doesn't match your expectations, simply reach out to our professional customer service team via email at service@veloraea.com
. We will ensure that you are able to exchange the item for the correct size as quickly as possible.

What if the product I received is damaged?
Please rest assured that receiving a damaged product is extremely rare due to the rigorous quality control measures implemented by our highly trained warehouse staff before shipping. However, in the rare case that this happens, please contact our customer service team and send us a photo of the damaged item. Simply email us at service@veloraea.com
, and we will immediately replace the damaged product for you free of charge. Your order will be prioritized to ensure the quickest resolution.

If these FAQs do not answer your questions, please visit our Contact Us page on the website and get in touch with us. We are happy to assist you with any further inquiries you may have.